FAQs
We are pleased to answer any questions that you may have. Please select from the categories below to find our most frequently asked questions on that topic. Perhaps we have already answered your question. Alternatively you may contact us by phone at (902) 679-6567 or email us at info@fidelishouse.ca. Our volunteers are available to you 24 hours a day.
HOW CAN I HELP?
You can volunteer.
You can make a donation.
You can spread the word about our service.
ACCOMODATIONS
How many rooms do you have?
We have 12 double rooms, each with their own 2 piece bathroom. We are able to accommodate 24 guests. Guest rooms are exclusively reserved for medical related travellers.
Do you offer connecting rooms?
No, connecting rooms are not available at Fidelis House.
How many people are allowed to stay with me?
A maximum of 3 people are allowed in each room.
Do I share a room with another Guest?
There are times when Fidelis House is full. On those occasions it may be necessary to share a room. If you are not willing to share a room, an additional fee of $25 will be administered to your bill.
Do you have weekly or monthly rates?
No, we currently offer only nightly rates.
Are linens and housekeeping services provided daily?
Yes, linens and daily housekeeping services are provided.
Do I need a letter or other form of verification from my doctor?
No. Upon making a reservation you will be asked to provide information verifying your medical related travel; however, we do not require written verification from medical practitioners.
OUR SERVICES & TOWN AMENITIES
What in-house amenities do you provide?
In keeping with our vision to be a low cost facility, we offer clean & basic services. We offer kitchen facilities, cable television in the common room, a telephone, high speed internet, as well as, linen, towel and housekeeping services.
Are medical services provided at Fidelis House?
No, there are no medical services provided at Fidelis House. If you require medical assistance, you must make your own arrangements. In the event of an emergency, you must dial 911 to access emergency medical services.
Can you recommend restaurants, activities or local entertainment?
Yes, our volunteers will be pleased to offer suggestions on all local points of interest.
DINING
Do you provide meals?
No, although we do have a kitchen. It has a fridge, microwave and stove for your convenience. Guests are welcome to make their own meals during their stay. Coffee, tea, breakfast foods, light lunch items are available at all times in the guest kitchen. Relatives visiting patients at the hospital are welcome to come and have a cup of tea during rest periods. This service is complimentary.
Can we order in?
Yes, although we do not permit guests to eat in their rooms. All meals must be eaten in the kitchen area.
Can I eat my meals in my room?
No. All meals must be eaten in the kitchen area.
Am I allowed to have a glass of wine with my meal or any other alcoholic beverage in my room?
No. Alcoholic beverages are not permitted on the premises.
DIRECTIONS, TRANSPORTATION, & PARKING
Can you provide driving directions from all major routes?
Yes, our volunteers will be pleased to provide you with driving directions to Fidelis House.
Where are you located?
On the hospital property, we share the hospital’s parking lot- the civic address is 150 Exhibition Street, Kentville, Nova Scotia.
What are your nearest cross streets?
We have three major streets which intersect each other, they are Cornwallis Street, Brooklyn Street and Belcher Street.
Where is the closest Kings Transit Bus stop?
The Kings Transit Bus stops on hospital grounds by the main entrance.
Do you offer parking? Cost?
Yes, there is plenty of parking on hospital grounds, just steps away from Fidelis House. The cost is $3 payable on exiting the lot. If you are going to be a guest for an extended period of time, you may purchase a pass at the hospital for $25. When you leave you will get a refund of $10.
Where can I park if your lot is full?
There are plenty of parking spaces, all within steps of Fidelis House and the hospital. You will never have to worry about parking.
Do you offer transportation to the hospital?
No. If you are unable to walk to the hospital, we can call a taxi for you, or provide you with a wheelchair or walker. Please ask one of our volunteers for assistance, they will be glad to help you out.
GENERAL QUESTIONS
Are you owned/operated by the hospital or government?
No. Fidelis House is a registered charity run by a Board of Directors and a team of dedicated volunteers.
How long have you been in operation?
We opened for business in November, 1992.
Are you open every day of the year?
We have compassionate caring volunteers on duty 24 hours a day, 7 days a week with the exception of Christmas and New Year’s Day.
Are you close to pharmacies and other points of interest?
Yes, we are close to a number of pharmacies and other similar points of interest.
How close is Fidelis House to the hospital?
We are located next door to the hospital.
Will my insurance cover my stay?
Receipts for payment of accommodations and meals are provided on check out for those wishing to pursue individual medical claims with private insurers.
TECHNOLOGY
Do you have high speed internet access?
High speed internet is available throughout the building.
Do you have cable TV?
We do offer cable TV in the common area.
Is there a phone in my room?
No. We do have a pay phone in the common area for guests to make and receive calls. If we receive a call for you at the office, we will post a memo on your door.